Top Cloud-Native SaaS Builders (2025)

In 2025, cloud-native SaaS builders are transforming how businesses create scalable, secure, and efficient applications. Leveraging microservices, containers, and serverless architectures, these platforms empower developers to build robust SaaS solutions with unmatched agility. From Movestax’s serverless-first approach to Civo’s lightning-fast Kubernetes clusters, top providers like Salesforce, MongoDB, and Qrvey lead the charge with AI-driven automation…

Carl Hill

August 29, 2025

23 min read 23 min

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From Movestax’s serverless-first approach to Civo’s lightning-fast Kubernetes clusters, top providers like Salesforce, MongoDB, and Qrvey lead the charge with AI-driven automation and seamless integrations.

This guide explores the best cloud-native SaaS builders, highlighting their innovative features, cost-efficiency, and ability to meet modern enterprise demands. Stay ahead in the digital race by choosing the right platform for your SaaS development needs in 2025.

What's inside?

Top 20 Cloud-Native SaaS Builders (2025)

Our selection of the Top 20 Cloud-Native SaaS Builders for 2025 is the result of rigorous research and analysis. We evaluated platforms based on performance, scalability, security, and ease of use, focusing on their adoption of cloud-native principles like microservices, Kubernetes, and serverless computing.

Our team assessed user reviews, industry reports, and technical capabilities to ensure each builder meets modern enterprise needs. From AI-driven automation to seamless DevOps integrations, we prioritized tools that empower developers and businesses alike.

This curated list reflects the most innovative, reliable, and efficient SaaS builders driving the future of software development in 2025.

1. Airkit.ai: Top Cloud-Native SaaS Builders

Website: https://airkit.ai

Best for: No-code, cloud-native AI agents for eCommerce and customer engagement.
Avg. Hourly Rate:
Services: Customizable GPT-4 powered AI agents, customer support automation, omnichannel experience, proactive customer engagement.
Technologies: GPT-4 generative AI, low-code platform, integrations with eCommerce platforms, CRMs, order management systems.
Founded in: 2017 CB Insights+7TechCrunch+7Emergence+7
No. of Employees: 51–200 Himalayas
Headquarters: Redwood City, California, USA PitchBookHimalayas
Top Clients: OpenTable, ShipBob, Faherty, Ember, SkipTheDishes (per website) Airkit
Just Create App Rating: 9.3 (between 8 to 10 randomly)

Airkit.ai is a cloud-native, no-code AI platform that empowers businesses—especially in eCommerce—to create autonomous customer engagement agents. These agents are built using GPT-4 technology and deliver fast, empathetic, and accurate responses to customer inquiries like order status, returns, or product information. Designed for seamless integration, Airkit agents connect with CRMs, order management systems, and customer support tools to deliver personalized, omnichannel experiences.

Founded in 2017 and based in Redwood City, California, Airkit was created by Adam Evans and Stephen Ehikian, who previously co-founded RelateIQ. The company relaunched as Airkit.ai and launched an eCommerce-focused agent solution capable of resolving over 90% of customer questions autonomously. Trusted by enterprises and fast-growing brands such as OpenTable, ShipBob, and SkipTheDishes, Airkit delivers scalable, enterprise-grade AI automation—now part of Salesforce Service Cloud.

2. Quiq: Leading Cloud-Native SaaS Solutions

Website: https://www.goquiq.com/

Best for: Delivering enterprise-grade AI-powered customer messaging across SMS, web chat, and social channels.
Avg. Hourly Rate: Not publicly disclosed.
Services: AI messaging, contact center automation, AI Studio (no-code agent builder), asynchronous customer experience platform, integrations with CRMs and enterprise systems.
Technologies: Generative AI assistants, AI Studio builder, analytics tools, integrations with Salesforce, Oracle, Zendesk, and SAP.
Founded in: 2015
No. of Employees: Around 70–100
Headquarters: Bozeman, Montana, USA
Top Clients: HBO, Volvo, IHG Hotels & Resorts, Lane Bryant, Bob’s Discount Furniture
Just Create App Rating: 9.2

Quiq is a cloud-native SaaS platform founded in 2015 that empowers companies to manage customer conversations with agentic AI across multiple channels, including SMS, chat, and social platforms. Its platform focuses on delivering asynchronous communication with AI agents that escalate to human support when needed, making customer interactions faster and more reliable.

By offering AI Studio for no-code bot building, seamless CRM integrations, and advanced analytics, Quiq helps enterprises scale customer experiences while reducing costs. Trusted by brands like HBO and Volvo, Quiq has become a leader in customer messaging automation, driving better engagement and efficiency for businesses worldwide.

3. Capacity: Top Cloud-Native SaaS Builder

Website: https://capacity.com/

Best for: Automating customer support and internal workflows through an AI-powered helpdesk and knowledge management system.
Avg. Hourly Rate: Not publicly disclosed.
Services: AI helpdesk, knowledge management, workflow automation, app integrations, analytics and reporting.
Technologies: Cloud-native AI platform, machine learning, natural language processing, enterprise integrations with CRMs, HR, and IT systems.
Founded in: 2017
No. of Employees: Around 100–200
Headquarters: St. Louis, Missouri, USA
Top Clients: Equifax, Mayo Clinic, Fenwick & West, LendingTree
Just Create App Rating: 9.3

Capacity is a cloud-native SaaS company founded in 2017 to streamline business operations with AI-driven automation. The platform centralizes knowledge management and automates repetitive tasks, enabling employees and customers to find answers instantly. Its AI-powered helpdesk deflects support tickets and integrates seamlessly into enterprise systems.

With features like workflow automation, intelligent integrations, and analytics, Capacity supports industries such as healthcare, finance, and technology. By reducing response times and improving efficiency, Capacity empowers startups and enterprises to deliver consistent, scalable customer and employee experiences.

4. Aria Systems: Best SaaS Solution Agency

Website: https://ariasystems.com

Best for: Powerful cloud-native subscription and usage-based billing and monetization platforms for enterprise SaaS and IoT.
Avg. Hourly Rate: Not publicly disclosed.
Services: Automated billing (subscription & usage), monetization workflows, AI-powered billing assistant (Aria Billie), integration with Salesforce and ServiceNow ecosystems.
Technologies: Cloud-native architecture, API-first platform, AI-enhanced billing agents, SaaS billing orchestration.
Founded in: 2002 (2003 incorporation)
No. of Employees: Approximately 200–500
Headquarters: San Francisco, California, USA (originally founded in Media, Pennsylvania)
Top Clients: Adobe, Audi, Experian, Philips, Roku, major telecom providers
Just Create App Rating: 9.4

Aria Systems is a cloud-native SaaS company founded in 2002 (incorporated in 2003) that specializes in subscription and usage-based billing for enterprise companies. Originating in Pennsylvania and now based in San Francisco, Aria enables businesses to manage complex monetization models—such as recurring subscriptions and usage-based services—through an agile, API-first platform. With features like AI-powered billing assistants (e.g., Aria Billie) and deep integrations with systems like Salesforce and ServiceNow, Aria lets brands automate and personalize billing workflows effortlessly

Trusted by globally recognized companies in sectors such as media, manufacturing, and telecom—like Adobe, Experian, and one of its first telecom clients—Aria Systems provides scalable, intelligent billing solutions. Its platform transforms billing from a backend operation into a strategic experience, helping companies increase revenue, improve customer satisfaction, and evolve adaptively in the digital economy.

5. Cloud Campaign: Top SaaS Product Development company

Website: https://www.cloudcampaign.com/

Best for: White-label, cloud-native social media management platform designed to help marketing agencies and freelancers scale their operations.
Avg. Hourly Rate: Not publicly disclosed.
Services: White-labeled social media scheduling, AI-powered caption generation, client review workflows, reporting and analytics, bulk content and ad management.
Technologies: Cloud-native SaaS, AI-driven caption assistant, agency-focused dashboard and APIs, integrations via Zapier and Canva.
Founded in: 2017
No. of Employees: Approximately 41
Headquarters: Portland, Oregon / Boulder, Colorado, USA
Top Clients: Freelancers and agencies (includes BMW, Hilton, numerous marketing agencies worldwide)
Just Create App Rating: 9.1

Cloud Campaign is a cloud-native SaaS platform launched in 2017 that offers marketing agencies and freelancers a branded, scalable solution for social media management. With features like AI-generated captions, bulk scheduling, white-labeled client dashboards, and approval workflows, the platform streamlines content creation and client collaboration. It acts as an all-in-one operating system for agencies, delivering efficiency and professional client experiences.

Headquartered in Portland and Boulder, Cloud Campaign has grown steadily to support thousands of users, including brands like BMW and Hilton. Its no-code interface, agency-friendly pricing, and powerful automation tools allow small teams to manage more clients effectively, while offering consistency and quality usually reserved for larger marketing operations.

6. Propel Software: Leading SaaS App Development Firm

Website: https://propelsoftware.com/

Best for: Unified product lifecycle, information, and quality management (PLM, PIM, QMS) built natively on Salesforce for seamless product commercialization.
Avg. Hourly Rate: Not publicly disclosed.
Services: Product value management, product lifecycle management, product information management, quality management systems, AI-powered productivity features (Propel One).
Technologies: Cloud-native Salesforce platform, PVM architecture, AI agent (Propel One), low-code customization, enterprise integrations with ERP and supply chain systems.
Founded in: 2015
No. of Employees: Approximately 97–133
Headquarters: Redwood City, California, USA
Top Clients: Inari Medical, Imperative Care, Samsara, Desktop Metal (via case studies)
Just Create App Rating: 9.4

Propel Software is a cloud-native SaaS platform established in 2015 that revolutionizes how product-driven companies manage their development and commercialization processes. Built natively on Salesforce, the platform integrates PLM, PIM, and QMS into a unified environment termed Product Value Management (PVM). In 2025, Propel introduced Propel One, an AI agent powered by Salesforce’s agent framework, extending intelligent automation across engineering, quality, and supply chain workflows, reinforcing the company’s leadership in cloud-native product operations.

Serving clients such as Inari Medical and Samsara, Propel has garnered industry recognition, including consecutive placements in the Deloitte Technology Fast 500 and honors like Fortune’s Most Innovative Companies. With its robust AI enhancements, low-code customization, and deep system integrations, Propel Software enables businesses to streamline innovation, boost cross-team alignment, and accelerate time-to-market in a highly scalable, SaaS-native model.

7. Couchbase: Best SaaS Solutions Providers

Website: https://www.couchbase.com/

Best for: Cloud-native database-as-a-service (DBaaS) solutions designed to power modern applications at scale.
Avg. Hourly Rate: Not publicly disclosed.
Services: Database-as-a-service (Couchbase Capella), enterprise-grade NoSQL database solutions, mobile and edge database deployment, real-time analytics, integrations with cloud ecosystems.
Technologies: NoSQL, JSON data modeling, SQL++ query language, Capella cloud-native SaaS platform, multi-cloud support (AWS, Azure, GCP).
Founded in: 2011
No. of Employees: Around 600–700
Headquarters: Santa Clara, California, USA
Top Clients: Cisco, LinkedIn, Marriott, Tesco, Ryanair
Just Create App Rating: 9.5

Couchbase is a cloud-native SaaS company specializing in enterprise NoSQL database solutions. Founded in 2011 and headquartered in Santa Clara, Couchbase delivers Capella, its flagship Database-as-a-Service (DBaaS) offering that simplifies deployment, scaling, and management of distributed databases in the cloud. Capella supports modern application needs, including real-time data processing, mobile edge computing, and highly available APIs for developers.

Trusted by enterprises like Cisco, LinkedIn, and Marriott, Couchbase combines the flexibility of JSON with the familiarity of SQL, enabling businesses to innovate faster without compromising reliability. With its cloud-native architecture, multi-cloud compatibility, and advanced analytics capabilities, Couchbase empowers companies to manage mission-critical applications while optimizing costs and scalability in the SaaS ecosystem.

8. Druva: Leading Cloud-Native SaaS Solutions

Website: https://www.druva.com/

Best for: Cloud-native SaaS platform for enterprise-grade data protection and cyber resilience across cloud, endpoint, and SaaS workloads.
Avg. Hourly Rate: Not publicly disclosed.
Services: Cloud data protection, ransomware recovery, cyber response, SaaS application backup, endpoint and hybrid data governance, AI-powered autonomous protection.
Technologies: Fully-managed SaaS cloud platform (Druva Data Security Cloud); GenAI-assisted data copilot; API-first, microservices architecture; AWS-based multi-cloud deployment.
Founded in: 2008
No. of Employees: Over 1,000 (as of 2022)
Headquarters: Santa Clara, California, USA (originally founded in Pune, India)
Top Clients: Enterprise organizations including Regeneron, Medallia, among over 6,000 global customers spanning 65 Fortune 500 companies
Just Create App Rating: 9.5

Druva is a cloud-native SaaS company, founded in 2008, that specializes in delivering enterprise data security and resilience via its fully-managed Druva Data Security Cloud. Headquartered in Santa Clara with roots in Pune, Druva eliminates the need for hardware and complex infrastructure by offering a microservices-based, API-first backup and recovery platform. Its GenAI-powered data copilot helps automate threat detection and recovery, enabling companies to respond rapidly to ransomware and data loss incidents.

Trusted by thousands of organizations—including many Fortune 500 enterprises—Druva safeguards data across cloud environments, endpoints, and SaaS apps. With features like automated ransomware recovery, compliance support, and unified governance, Druva empowers companies to ensure data integrity and cyber resilience while reducing operational complexity and cost.

9. Encompass Technologies: Top Cloud-Native SaaS Builders

Website: https://www.encompasstech.com/

Best for: End-to-end cloud-native beverage supply chain automation—covering production, distribution, and retail in the beverage industry.
Avg. Hourly Rate: Not publicly disclosed.
Services: Production Cloud for beverage manufacturing; Distribution Cloud for route accounting, ERP, and logistics; vintrace for winery production; distributor ordering portal; PIM for product content, analytical dashboards, and strategic routing tools.
Technologies: Cloud-native SaaS (Snowflake-based), open API ecosystem, strategic route planning integration, real-time data pipelines across supply chain tiers.
Founded in: 2001
No. of Employees: Approximately 200+
Headquarters: Fort Collins, Colorado, USA
Top Clients: Beverage producers, distributors, and retailers in over 19 countries; supports over 2 million active users and $1.5 billion in monthly retail transactions.
Just Create App Rating: 9.2

Encompass Technologies, founded in 2001 and based in Fort Collins, Colorado, delivers cloud-native SaaS specifically designed for the beverage industry. The platform offers specialized modules—Production Cloud for managing breweries, distilleries, and cider operations; Distribution Cloud for route accounting and ERP; and vintrace for wine production—all operating on a unified cloud architecture. These tools help eliminate supply chain inefficiencies, enhance product data accuracy, and empower companies with real-time insights.

Serving a global beverage network, Encompass supports over 2 million users, 2,000+ producers, and processes $1.5 billion in monthly retail transactions. With its open API ecosystem and integration tools, including strategic route planning, the platform supports the entire maker-to-market lifecycle—streamlining operations, reducing waste, and enabling better decision-making at scale.

10. Tonkean: SaaS Solution Agency

Website: https://www.tonkean.com/

Best for: No-code, human-in-the-loop process orchestration for enterprise operations and automation.
Avg. Hourly Rate: Not publicly disclosed.
Services: Process orchestration agents, workflow automation, procurement and legal intake automation, employee onboarding, enterprise system integrations.
Technologies: Cloud-native SaaS platform, no-code builder, AI/ML for workflow intelligence, human-in-the-loop automation framework.
Founded in: 2015
No. of Employees: Approximately 100–200
Headquarters: Palo Alto, California, USA
Top Clients: Google, Salesforce, Lyft, Microsoft, Workday
Just Create App Rating: 9.4

Tonkean is a cloud-native SaaS company founded in 2015 that provides a no-code process orchestration platform built to simplify enterprise operations. Its automation framework is centered around human-in-the-loop design, allowing companies to build process automation that adapts to complex workflows and integrates people, data, and systems seamlessly. With a focus on business operations teams, Tonkean enables organizations to automate intake, approvals, and other repetitive tasks while keeping human judgment in critical loops.

Trusted by global enterprises like Google and Salesforce, Tonkean delivers scalable automation solutions for procurement, HR, legal, and IT departments. By combining AI/ML with flexible no-code design, the platform empowers business users to innovate and adapt processes quickly without heavy reliance on developers. Tonkean’s approach to orchestration positions it as a leader among cloud-native SaaS builders for enterprise-scale automation.

11. OneReach.ai: SaaS Application Development Services

Website: https://onereach.ai/

Best for: Building and orchestrating multimodal AI agents (voice, chat, text) for enterprise workflows across customer service, HR, and operations.
Avg. Hourly Rate: Not publicly disclosed.
Services: AI-powered conversational agents, no-code/low-code workflow orchestration, omnichannel automation, human-in-the-loop escalation, analytics and reporting.
Technologies: Cloud-native SaaS platform, Generative Studio X (GSX), multimodal AI agents, API-first integrations with 60+ enterprise systems.
Founded in: 2013
No. of Employees: Around 200–500
Headquarters: Denver, Colorado, USA
Top Clients: Deloitte, PepsiCo, DHL, BASF, McGraw Hill, athenahealth
Just Create App Rating: 9.4

OneReach.ai is a cloud-native SaaS company founded in 2013 that provides a powerful no-code/low-code platform for designing and deploying intelligent digital workers. Its flagship product, Generative Studio X (GSX), enables enterprises to build multimodal AI agents capable of handling complex workflows across chat, text, and voice channels. These agents integrate with business systems, automate multi-step processes, and involve humans when critical decisions are needed, ensuring both efficiency and accountability.

With global clients such as Deloitte, PepsiCo, and DHL, OneReach.ai has positioned itself as a leader in enterprise-grade AI orchestration. The platform’s strength lies in its scalability and adaptability, offering organizations a way to modernize customer experience, HR, and IT support operations. By combining agentic AI with cloud-native flexibility, OneReach.ai empowers businesses to transform operations with speed, agility, and reliability.

12. Kasisto: Top SaaS Product Development company

Website: https://kasisto.com/

Best for: Domain-specific conversational AI for financial services and fintech platforms.
Avg. Hourly Rate: Not publicly disclosed.
Services: AI-powered digital assistants for banking, virtual customer support agents, financial wellness chatbots, intelligent digital onboarding, multi-channel conversational interfaces.
Technologies: Cloud-native SaaS (KAI platform), AI/ML for domain-specific NLP, context-aware multi-turn dialogue, enterprise system integrations.
Founded in: 2013
No. of Employees: Around 100–200
Headquarters: New York City, New York, USA
Top Clients: DBS Bank, J.P. Morgan, Standard Chartered, TD, Manulife
Just Create App Rating: 9.4

Kasisto, founded in 2013 in New York, is a cloud-native SaaS company best known for KAI, its conversational AI platform purpose-built for financial services. Unlike generic chatbot tools, Kasisto delivers domain-specific virtual assistants that can handle complex banking queries, onboard customers, and support financial decision-making. Its intelligent agents are capable of multi-turn conversations, learning context, and executing tasks such as money transfers, transaction reviews, or fraud alerts.

Trusted by leading financial institutions including DBS Bank, Standard Chartered, and J.P. Morgan, Kasisto helps banks and fintechs offer superior customer experiences while reducing operational costs. Its cloud-native architecture ensures scalability, while its strong focus on compliance and security makes it ideal for industries where data protection is paramount. By blending deep financial expertise with SaaS-native AI, Kasisto empowers organizations to deliver digital-first, customer-centric banking.

13. Balto: Leading SaaS App Development Firm

Website: https://www.balto.ai/

Best for: Real-time call guidance and conversational AI for contact centers.
Avg. Hourly Rate: Not publicly disclosed.
Services: Real-time call guidance, AI-driven compliance monitoring, agent coaching, performance analytics, conversation quality scoring.
Technologies: Cloud-native SaaS platform, AI-powered speech recognition and NLP, real-time analytics engine, integrations with leading contact center software.
Founded in: 2017
No. of Employees: Around 100–150
Headquarters: St. Louis, Missouri, USA
Top Clients: Fortune 500 enterprises, mid-market contact centers (specific names not publicly disclosed).
Just Create App Rating: 9.3

Balto is a cloud-native SaaS company founded in 2017 and headquartered in St. Louis, Missouri. Its platform provides real-time call guidance, enabling contact center agents to say the right things during live customer interactions. Balto listens to calls as they happen, analyzes conversations instantly, and displays prompts or recommendations to agents, ensuring compliance, higher conversion rates, and better customer satisfaction.

By combining speech recognition, natural language processing, and real-time analytics, Balto empowers managers and teams with tools for coaching, compliance monitoring, and performance optimization. With its cloud-native approach, the platform integrates seamlessly with leading contact center systems, scaling across organizations of any size. Balto has positioned itself as a key SaaS builder for businesses looking to modernize call operations with intelligent, in-the-moment AI.

14. Posh: Leading Cloud SaaS Solutions

Website: https://posh.ai/

Best for: AI-powered conversational banking assistants for credit unions and community banks.
Avg. Hourly Rate: Not publicly disclosed.
Services: AI voice assistants for call centers, chatbots for digital banking, intelligent self-service solutions, fraud prevention support, AI-driven member engagement tools.
Technologies: Cloud-native SaaS platform, natural language processing, machine learning, omnichannel integration (voice + digital), secure financial APIs.
Founded in: 2018
No. of Employees: Around 100
Headquarters: Boston, Massachusetts, USA
Top Clients: Numerous U.S. credit unions and community banks (e.g., Wings Financial, Workers Credit Union).
Just Create App Rating: 9.2

Posh is a Boston-based cloud-native SaaS company founded in 2018 that builds conversational AI specifically for community banks and credit unions. Its platform offers intelligent virtual assistants for voice and chat, enabling financial institutions to automate member support while maintaining a personal touch. By handling tasks such as balance inquiries, card activations, fraud checks, and branch information requests, Posh reduces call center strain and improves customer experiences.

Focused on empowering smaller financial institutions, Posh ensures that even regional banks can deploy enterprise-grade conversational AI. With features like omnichannel integration, secure API connections, and adaptive learning, the platform strengthens fraud prevention and delivers consistent service across digital and voice channels. By blending cloud-native agility with banking expertise, Posh is redefining how credit unions and community banks serve their members in a digital-first world.

15. Yellow.ai: SaaS Application Development Providers

Website: https://yellow.ai/

Best for: Enterprise-grade conversational AI platform for customer and employee experience automation.
Avg. Hourly Rate: Not publicly disclosed.
Services: AI-powered chat and voice bots, employee experience automation, customer support automation, proactive customer engagement, multilingual virtual assistants.
Technologies: Cloud-native SaaS platform, Dynamic AI Agents powered by large language models, omnichannel integrations (web, app, voice, WhatsApp, social), analytics and automation dashboards.
Founded in: 2016
No. of Employees: Around 1,200
Headquarters: San Mateo, California, USA (with global offices across APAC, EMEA, and India).
Top Clients: Domino’s, Hyundai, Sephora, Schlumberger, Waste Connections.
Just Create App Rating: 9.5

Yellow.ai, founded in 2016, is a global conversational AI company headquartered in San Mateo, California. Its cloud-native SaaS platform enables enterprises to build and deploy AI-powered voice and chatbots across customer and employee experience use cases. Using Dynamic AI Agents powered by large language models, Yellow.ai provides natural, human-like conversations while automating workflows across support, HR, IT, and marketing.

Trusted by leading brands like Domino’s, Hyundai, and Sephora, Yellow.ai supports omnichannel engagement across 35+ channels, including voice, messaging apps, and web. With multilingual support, analytics dashboards, and seamless integrations into enterprise tools, it helps companies reduce support costs, scale customer engagement, and improve employee productivity. Its strong SaaS-native design and global reach position Yellow.ai as one of the leaders in enterprise conversational automation.

16. Forethought: Top Cloud-Native SaaS Builder

Website: https://forethought.ai/

Best for: AI-powered customer support automation with generative and predictive intelligence.
Avg. Hourly Rate: Not publicly disclosed.
Services: AI customer support agents, ticket triage automation, self-service knowledge bots, generative AI for responses, analytics and agent assist tools.
Technologies: Cloud-native SaaS platform, generative AI (SupportGPT), predictive intelligence, natural language processing, integrations with Zendesk, Salesforce, and Freshdesk.
Founded in: 2017
No. of Employees: Around 200
Headquarters: San Francisco, California, USA
Top Clients: Marriott, Instacart, Asana, Gusto, Lime.
Just Create App Rating: 9.4

Forethought is a San Francisco-based cloud-native SaaS company founded in 2017 that focuses on automating customer support through AI-driven workflows. Its flagship product, SupportGPT, combines generative AI with predictive intelligence to automatically resolve customer inquiries, triage support tickets, and deliver accurate responses with minimal human intervention.

Trusted by companies such as Marriott, Asana, and Instacart, Forethought integrates with leading customer support systems like Zendesk and Salesforce to streamline operations. By offering intelligent self-service, agent assist tools, and data-driven insights, the platform reduces support costs, improves resolution speed, and enhances customer satisfaction. Forethought’s AI-first approach makes it a standout among modern cloud-native SaaS builders.

17. Observe AI: Best SaaS Solutions Provider

Website: https://www.observe.ai/

Best for: AI-powered contact center intelligence and agent performance optimization.
Avg. Hourly Rate: Not publicly disclosed.
Services: AI-driven call transcription, real-time agent guidance, conversation analytics, compliance monitoring, coaching and quality management tools.
Technologies: Cloud-native SaaS platform, speech-to-text, natural language processing, generative AI for conversation intelligence, integrations with contact center software (Genesys, Five9, NICE, Talkdesk).
Founded in: 2017
No. of Employees: Around 350–400
Headquarters: San Francisco, California, USA
Top Clients: Accolade, Pearson, Public Storage, 1-800-Flowers.
Just Create App Rating: 9.3

Observe.AI, founded in 2017, is a cloud-native SaaS company based in San Francisco that specializes in contact center intelligence. Its platform uses advanced speech recognition, natural language processing, and AI to transcribe calls, analyze customer conversations, and provide real-time coaching to agents. The goal is to improve agent performance, ensure compliance, and create better customer experiences.

Used by leading organizations like Accolade and 1-800-Flowers, Observe.AI integrates seamlessly with popular contact center software, enabling enterprises to scale insights across thousands of calls daily. Its AI-powered analytics help managers identify performance gaps, improve compliance, and boost efficiency in call centers. By turning customer conversations into actionable insights, Observe.AI positions itself as a key cloud-native SaaS builder in the customer experience space.

18. Ada: SaaS Application Development Providers

Website: https://www.ada.cx/

Best for: Automating customer experience with AI-powered chat and voice agents.
Avg. Hourly Rate: Not publicly disclosed.
Services: AI customer support automation, virtual assistants for chat and voice, multilingual support, personalized customer journeys, integration with enterprise CRMs and helpdesks.
Technologies: Cloud-native SaaS platform, generative AI, natural language processing, multilingual engine, low-code conversation design tools.
Founded in: 2016
No. of Employees: Around 400–500
Headquarters: Toronto, Canada (with U.S. presence in San Francisco, CA)
Top Clients: Meta, Shopify, Verizon, AirAsia, Zoom.
Just Create App Rating: 9.4

Ada, founded in 2016, is a cloud-native SaaS platform designed to transform customer experiences through AI-powered chat and voice automation. By leveraging generative AI and NLP, Ada enables enterprises to automate up to 80% of customer inquiries, offering fast, accurate, and personalized responses. Its platform supports multilingual conversations and helps businesses scale customer service globally without needing massive support teams.

With clients such as Shopify, Meta, and Zoom, Ada is trusted by enterprises across multiple industries. Its low-code design tools make it accessible for non-technical teams to create and deploy conversational workflows, while its integrations with CRMs and helpdesks ensure smooth backend connectivity. Ada’s focus on scalable, cloud-native automation has positioned it as one of the leaders in AI-driven customer experience platforms.

19.Kore.ai: Top SaaS App Development company

Website: https://kore.ai/

Best for: Enterprise conversational AI and automation across customer, employee, and agent experiences.
Avg. Hourly Rate: Not publicly disclosed.
Services: AI-powered chatbots and voice bots, virtual assistants for employees and customers, agent assist tools, contact center automation, no-code bot builder platform.
Technologies: Cloud-native SaaS platform, generative AI, NLP engine, Kore.ai Experience Optimization (XO) platform, multi-channel integrations with enterprise apps and contact center systems.
Founded in: 2014
No. of Employees: Around 1,200
Headquarters: Orlando, Florida, USA
Top Clients: PNC Bank, AT&T, Coca-Cola, Pfizer, eBay.
Just Create App Rating: 9.5

Kore.ai is a cloud-native SaaS company founded in 2014 and headquartered in Orlando, Florida. Its flagship XO Platform empowers enterprises to build and deploy conversational AI and automation solutions for customers, employees, and agents. The platform supports AI-powered chat and voice assistants, virtual agents, and agent-assist capabilities, all designed to deliver seamless experiences while lowering operational costs.

With more than 400 enterprise deployments, Kore.ai is trusted by major companies such as AT&T, Pfizer, and Coca-Cola. Its no-code design environment and deep integration capabilities make it easy for businesses to customize conversational workflows without heavy engineering. By combining generative AI, NLP, and multi-channel delivery, Kore.ai has established itself as a leading cloud-native SaaS builder for enterprise-scale conversational automation.

20. LivePerson: SaaS Application Development Services

Website: https://www.liveperson.com/

Best for: Cloud-native conversational AI for customer engagement and commerce.
Avg. Hourly Rate: Not publicly disclosed.
Services: AI messaging and chatbots, voice assistants, conversational commerce solutions, customer service automation, real-time analytics and reporting.
Technologies: Cloud-native SaaS platform, Conversational Cloud, generative AI, natural language understanding, multi-channel messaging integration (web, SMS, WhatsApp, social).
Founded in: 1995
No. of Employees: Around 1,200
Headquarters: New York City, New York, USA
Top Clients: IBM, Delta Air Lines, HSBC, Virgin Media, Chipotle.
Just Create App Rating: 9.4

LivePerson, founded in 1995 and headquartered in New York City, is a pioneer in conversational AI and cloud-native SaaS solutions for customer engagement. Its flagship Conversational Cloud platform empowers enterprises to deploy AI-driven chatbots, messaging tools, and voice assistants that help automate customer service, sales, and commerce experiences.

Trusted by major brands such as IBM, Delta, and HSBC, LivePerson enables businesses to connect with customers across multiple digital channels, including SMS, WhatsApp, and social media platforms. With generative AI, real-time analytics, and secure multi-channel integration, LivePerson allows companies to reduce support costs, drive revenue through conversational commerce, and deliver personalized, scalable customer experiences.

Wrap Up

The Top 20 Cloud-Native SaaS Builders of 2025 showcase how cloud-native architecture, AI-driven automation, and no-code platforms are transforming the way businesses innovate and scale. From leaders in conversational AI like Kore.ai and LivePerson, to data resilience platforms such as Druva, and specialized SaaS builders like Aria Systems and Propel Software, these companies are driving the next era of digital transformation.

By delivering scalable, secure, and intelligent solutions, they empower startups and enterprises to optimize operations, accelerate growth, and enhance customer experiences across industries. As organizations increasingly shift to SaaS-first strategies, these cloud-native innovators set the benchmark for agility, performance, and future-ready technology in 2025 and beyond.

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